Return & Exchange Policy

At Einsteiniq, we are committed to ensuring your satisfaction with every purchase. If you're not entirely satisfied with your order, we're here to help with a smooth return or exchange process.

Eligibility for Return or Exchange

To be eligible for a return or exchange, please ensure the following conditions are met:

1. Original Condition: The item must be unused, unopened, and in its original packaging with all tags, seals, and accessories intact.
2. Return Window: A return or exchange request must be raised within 7 days of receiving the product.
3. Valid Reason: A clear and valid reason must be provided for initiating the return or exchange, such as:
   • Wrong item received
   • Damaged or broken item (e.g., a damaged tube)
   • Missing product(s) inside the package

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Products that have been used, tampered with, or are not in their original condition
• Items purchased during special sales, clearance, or promotions (unless received damaged)
• Personal care items where hygiene is a concern, unless they are unopened and unused

How to Initiate a Return

To request a return or exchange, please follow these steps:

1. Contact our Customer Care team at [email/phone/WhatsApp] within 7 days of delivery.
2. Provide your order number and a brief explanation along with photos of the item (if damaged or incorrect).
3. Our team will guide you through the return/exchange process and arrange for pickup if applicable.

Refunds

Once your return is received and inspected, we will:

• Approve and process your refund within 5–7 business days to your original payment method, or
• Issue store credit or process an exchange, as per your preference.

Important Notes

• Shipping charges (if any) are non-refundable unless the return is due to our error.
• Please retain the original invoice and packaging for smooth processing.
• In the case of COD orders, refunds will be issued as store credit or via bank transfer.